This END USER AGREEMENT (the “Agreement”) is between Spot AI, Inc., a Delaware corporation headquartered in California (“Spot AI”) and you as a customer and user (“Customer”).
This Agreement is effective on the earlier of a date on an executed Order Form, or the date Customer uses the Products (“Effective Date”).
By executing an Order Form, clicking a box referencing this Agreement, or accessing or using the Product, Customer signifies that Customer has read, understood, and agrees to the terms of this Agreement. This Agreement applies to Customer and all users who access the Spot AI Products under Customer’s account.
SCHEDULE 1: SUPPORT SERVICES
Spot AI will provide technical Support to Customer, subject to Customer’s payment of all applicable fees and compliance with the Agreement. Spot AI may access the Hardware for maintenance purposes and to implement bug fixes, planned upgrades, and feature changes.
Spot AI will provide Support for errors, bugs, or other reported issues, except that Spot AI will not be responsible for addressing or resolving problems that are caused by Customer. Spot AI may access the Hardware to diagnose reported problems. Customer will be obligated to provide Spot AI with sufficient access, information, and data to enable Spot AI to reproduce a reported issue.
Support will be provided through email and telephone communication during Spot AI Support’s normal business hours, i.e., from 9:00 a.m. to 6:00 p.m. Pacific time on regular U.S business days.
Spot AI will respond to support requests within two (2) business days; resolution times will vary depending on the type and severity of the issue.
Services that are outside the scope of Spot AI’s support obligations include support for Software which has been subject to unauthorized modification by Customer or for which all required maintenance releases have not been implemented by Customer; Support requested due to a cause beyond Spot AI’s the reasonable control (e.g., floods, fires, loss of electricity or other utilities); and negligence, operator error, or improper use of hardware or software by Customer or any third party.
SCHEDULE 2: EVALUATION AGREEMENT
If you are evaluating a Spot AI product the following terms apply to your use of the Products: