Fast growing businesses like car washes have tremendous opportunity to innovate. With the need to quickly find solutions to key problems like damage claims, drive faster processing times and throughput, and improve employee and customer experience, it is more important than ever for car washes to use video footage to help drive growth.
How Car Washes Improve Operations with Video Intelligence
From single location to hundreds of locations, car washes are improving their operations, washing more cars, and reducing time spent on damage claims with Video Intelligence. Listen to Tanuj Thapliyal, Spot AI CEO and Co-founder, and Matt DeWolf, CMO of International Car Wash Association, talk about how car washes are using video data and Video Intelligence to drive real improvements to the operations and bottom line.
Despite the need for better technology to help with key issues, car washes have historically been stuck with camera systems that make it difficult to find the footage they need; these systems are slow and unreliable, requiring days to resolve damage claims and often not providing the video data and insights that operators need to get a clear picture of how their operations are actually running.
This has made it difficult for car wash owners to stay on top of maintenance and safety issues, as well as to identify opportunities for improvement. Moreover, the lack of accurate data makes it difficult to ascertain the costs incurred due to damage to vehicles and the property, which can have a detrimental effect on the bottom line.
Using technology to improve the customer experience, increase efficiency and reduce damage claims requires partners that are willing to learn the industry and the ability to quickly adapt to unique ways car washes operate. With this focus, car washes are able to ensure they are staying ahead of their competitors, maximizing productivity, and push the industry forward.
Video Intelligence helps car wash owners and operators stay ahead of the curve with the data needed to make more informed decisions on their physical operations.
For example, with Vehicle Idle Time car washes are able to know how long it takes a customer to enter and exit a pay station. Very quickly, a car wash can understand where there are gaps in their operations, ensure better training for their staff, and guarantee the best customer experiences on a daily basis.
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