Camel Express Car Wash is a high-volume car wash in the Nashville, Tennessee area. They use Video Intelligence to reduce time spent on damage claims and deliver the best possible customer experiences.
Industry
Car Wash
Headquarters
Nashville, TN
Locations
3
Challenge #1
As Camel Express rapidly expands and increases the total number of cars washed, so does the number of damage claims that come in and the need to view all locations from one place. On an average busy weekend, Camel Express can see around 20 damage claims.
Solution #1
The team at Camel Express Car Wash uses Spot AI’s Cases feature to ensure that any damage claim that comes in can be quickly resolved. In a matter of minutes, the team members can isolate the video footage needed, annotate the video, and share with customers and other parties as needed to resolve claims.
Camel Express takes this a step further and shares the footage with a customer in a pre-built email explaining what happened and the resolution. They also offer a free car wash, creating a great customer experience out of an otherwise stressful situation.
Quick to set up. Powerful at scale. Proven to improve operations.
Camel Express has been able to reduce the time it takes to resolve a damage claim to within 24 hours, down from a 3-day turnaround. This saves employee time and creates a better customer experience
By quickly resolving a claim and offering a future free car wash, Camel Express has been able to take a difficult situation and turn it into a way to build future loyal customers.
With Spot AI, Camel Express leadership is able to train staff on how to quickly and effectively resolve damage claims. This frees up staff from being bogged down in searching through video footage across multiple systems. Instead of wasting time, staff can now focus more on creating the best experiences that build repeat business.
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